Privacy Policy
How URDigital Tech collects, uses, discloses, retains, and protects your personal information.
URDigital Tech, LLC, doing business as URDigital Tech (“URDigital Tech,” “we,” “us,” or “our”), respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you visit our websites, submit forms, request information or proposals, schedule appointments, communicate with us, use our AI-powered tools, purchase or inquire about our services, or otherwise interact with URDigital Tech.
URDigital Tech, LLC
d/b/a URDigital Tech
233 Filmore Ave, Suite 8
North Tonawanda, NY
Email: solutions@urdigitaltech.com
Phone: (716) 400-0769
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to personal information collected through:
- URDigital Tech websites and landing pages;
- Contact and inquiry forms;
- Proposal and consultation requests;
- Appointment and meeting scheduling;
- Email, telephone, SMS, chat, and similar communications;
- AI-powered receptionist, voice, chat, and conversational systems, including Chloe AI where offered;
- Customer service and support interactions;
- Marketing and advertising activities;
- Client onboarding and account administration;
- Services that link to this Privacy Policy.
This Privacy Policy does not replace any signed client agreement, Statement of Work, engagement letter, order form, Data Processing Addendum, or other written agreement.
Where URDigital Tech processes personal information on behalf of a business client, that business client may determine the purposes and means of processing. In those circumstances, the business client's own privacy policy or notices may also apply.
2. INFORMATION WE COLLECT
The information we collect depends on how you interact with us.
A. Contact and Identification Information
We may collect:
- First and last name;
- Business or organization name;
- Job title or role;
- Email address;
- Telephone number;
- Mailing or business address;
- Other information you voluntarily provide.
B. Project and Service Information
When you request information, a consultation, proposal, estimate, or service, we may collect:
- Services you are interested in;
- Project descriptions;
- Business goals;
- Website or technology requirements;
- Marketing goals;
- Requested timelines;
- Budget or investment range;
- Business size or industry;
- Existing technology platforms;
- Project files or materials;
- Other information needed to evaluate or perform the requested work.
C. Scheduling Information
When you schedule a consultation or appointment, we may collect:
- Name;
- Email address;
- Telephone number;
- Appointment date and time;
- Time zone;
- Calendar information;
- Meeting preferences;
- Notes or information submitted with the appointment.
D. Communications
We may collect and retain communications you have with us, including:
- Emails;
- Contact-form submissions;
- Text messages;
- Chat conversations;
- Customer-support communications;
- Proposal discussions;
- Project correspondence;
- Telephone communications;
- Feedback;
- Complaints.
E. Telephone Calls, Recordings, and Transcripts
Where permitted by applicable law and after any notice or consent required by law, telephone or voice interactions may be:
- Recorded;
- Transcribed;
- Summarized;
- Analyzed;
- Routed to appropriate personnel;
- Stored for service delivery, quality assurance, training, security, documentation, customer support, or dispute-resolution purposes.
URDigital Tech may use automated or artificial-intelligence technologies to assist with these functions.
F. AI Interaction Information
If you communicate with an AI-powered receptionist, chatbot, voice assistant, or similar system operated or provided by URDigital Tech, we may process information such as:
- Name;
- Telephone number;
- Email address;
- Questions and requests;
- Appointment information;
- Service needs;
- Chat content;
- Voice interaction content;
- Recordings where permitted;
- Transcripts;
- Conversation summaries;
- Routing information;
- Technical and usage information.
AI systems may automatically process information for functions such as answering questions, collecting lead information, scheduling appointments, routing inquiries, generating summaries, and assisting human personnel.
G. Website and Device Information
When you access our website, certain information may be collected automatically, including:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Device identifiers;
- Approximate geographic location derived from IP address;
- Referring website or URL;
- Pages viewed;
- Links clicked;
- Date and time of access;
- Session information;
- Website interactions;
- Error and diagnostic information.
H. Cookies and Similar Technologies
We may use technologies such as:
- Cookies;
- Pixels;
- Tags;
- Analytics technologies;
- Local storage;
- Similar tracking technologies.
These technologies may support website functionality, analytics, security, performance measurement, personalization, advertising, or remarketing where enabled.
I. Billing and Transaction Information
If you purchase services, we may process:
- Billing contact information;
- Transaction records;
- Invoice information;
- Subscription information;
- Payment status;
- Purchase history.
Payment-card or banking information may be processed through third-party payment processors. Unless specifically requested through an approved secure payment process, URDigital Tech does not intend to collect complete payment-card information through ordinary website forms.
J. Professional-Service Information
Certain services may require additional information. Accounting, tax, document-preparation, business-administration, or similar engagements may require financial, business, identity, government, or other records.
3. SOURCES OF INFORMATION
We may obtain personal information:
- Directly from you;
- Automatically through your browser or device;
- From your employer or organization;
- From business clients for whom we provide services;
- Through integrations authorized by us or our clients;
- From service providers;
- From CRM, communications, scheduling, or technology platforms;
- From publicly available business information;
- From advertising or marketing platforms;
- From referral sources;
- From other lawful sources.
4. HOW WE USE INFORMATION
We may use personal information for the following purposes.
A. Providing Services
We may use information to:
- Respond to inquiries;
- Evaluate projects;
- Prepare proposals and estimates;
- Schedule appointments;
- Deliver contracted services;
- Configure websites, automation systems, marketing systems, CRM systems, AI systems, or other solutions;
- Provide customer support;
- Manage client relationships.
B. Operating AI and Communication Systems
We may use information to:
- Answer calls;
- Answer chats;
- Respond to common questions;
- Schedule appointments;
- Collect service-request information;
- Route leads and communications;
- Generate summaries;
- Maintain transcripts where permitted;
- Assist human personnel.
C. Communicating With You
We may communicate with you regarding:
- Your inquiry;
- A requested proposal;
- A scheduled consultation;
- A current or prospective project;
- Your account;
- Billing;
- Customer support;
- Service updates;
- Security;
- Administrative matters.
Where permitted by applicable law and consistent with your communication preferences, we may also send promotional or marketing communications.
D. Operating and Improving Our Business
We may use information to:
- Understand website performance;
- Analyze website activity;
- Measure marketing effectiveness;
- Improve user experience;
- Develop or improve services;
- Test systems;
- Maintain internal business records;
- Train personnel;
- Monitor service quality.
E. Security and Protection
We may process information to:
- Detect fraud;
- Prevent abuse;
- Protect our website and systems;
- Maintain information security;
- Investigate suspicious activity;
- Enforce agreements;
- Establish, exercise, or defend legal claims;
- Protect rights, property, or safety.
F. Legal and Regulatory Compliance
We may process or retain information where reasonably necessary to comply with:
- Applicable laws and regulations;
- Court orders;
- Subpoenas;
- Lawful government requests;
- Tax obligations;
- Accounting obligations;
- Recordkeeping requirements;
- Legal claims or disputes.
5. COOKIES, ANALYTICS, AND TRACKING TECHNOLOGIES
URDigital Tech may use cookies, analytics tools, pixels, tags, and similar technologies to operate and understand the use of our websites.
These technologies may collect information including:
- IP address;
- Device type;
- Browser information;
- Website activity;
- Referral source;
- Pages visited;
- Time spent on pages;
- Conversion or interaction activity.
Some technologies may be operated by independent service providers.
You may be able to manage certain cookies through your browser settings or through a cookie or privacy-preference interface where one is provided.
Disabling certain technologies may affect website functionality.
6. DO NOT TRACK AND PRIVACY SIGNALS
Some browsers offer “Do Not Track” or similar settings. Because there is not a universally accepted technical standard for ordinary Do Not Track signals, our website may not respond to such signals.
Where applicable law requires recognition of a legally recognized opt-out preference signal, URDigital Tech will process such signals as required by applicable law.
7. HOW WE DISCLOSE INFORMATION
We may disclose personal information to other parties where reasonably necessary to operate our business, provide services, comply with law, or protect legitimate interests.
A. Service Providers
Information may be disclosed to providers of services such as:
- Website hosting;
- Cloud infrastructure;
- CRM systems;
- Email;
- Telephone systems;
- SMS communications;
- AI systems;
- Call transcription;
- Scheduling;
- Analytics;
- Marketing technology;
- Payment processing;
- File storage;
- Cybersecurity;
- Customer support;
- Accounting;
- Professional consulting.
B. Business Clients
When URDigital Tech operates technology on behalf of a business client, information collected through that technology may be provided to the applicable client.
For example, information collected through an AI receptionist may be routed into a client's CRM, scheduling system, email account, telephone system, or another authorized platform.
C. Professional Advisors
We may disclose information to:
- Attorneys;
- Accountants;
- Auditors;
- Insurers;
- Consultants;
- Other professional advisors.
D. Legal, Security, and Safety Purposes
We may disclose information if we reasonably believe disclosure is necessary to:
- Comply with law;
- Respond to legal process;
- Respond to lawful government requests;
- Protect our rights;
- Investigate fraud or security incidents;
- Prevent security threats;
- Protect the rights or safety of individuals.
E. Business Transactions
Information may be transferred in connection with:
- A merger;
- Acquisition;
- Financing;
- Reorganization;
- Sale of assets;
- Bankruptcy;
- Similar corporate transaction.
Appropriate protections will apply as required by law.
8. SALE OR SHARING OF PERSONAL INFORMATION
URDigital Tech does not sell personal information to third parties for monetary compensation as part of its ordinary business model.
Some privacy laws define “sale,” “sharing,” or similar terms more broadly than an exchange of personal information for money.
Where advertising, analytics, remarketing, or similar technologies result in activity legally defined as a sale or sharing, and where an applicable law grants a right to opt out and applies to URDigital Tech, we will provide the legally required mechanism for exercising that right.
solutions@urdigitaltech.com
Suggested subject line: Privacy Request – Do Not Sell or Share
9. EMAIL COMMUNICATIONS
We may send email messages relating to:
- Inquiries;
- Appointments;
- Proposals;
- Projects;
- Accounts;
- Billing;
- Customer support;
- Security;
- Other transactional or administrative matters.
Where permitted by law, we may also send promotional email communications.
Marketing emails will provide an appropriate mechanism for unsubscribing from future promotional email messages.
Unsubscribing from promotional email does not prevent us from sending necessary transactional, administrative, security, or service-related communications.
10. TEXT MESSAGES AND TELEPHONE COMMUNICATIONS
When you provide a telephone number in connection with an inquiry, appointment, service, or account, URDigital Tech may contact you regarding that matter, subject to applicable law.
Promotional calls, automated calls, prerecorded communications, AI-generated voice calls, or recurring marketing text messages may require separate or additional consent.
Where required, URDigital Tech will seek such consent separately.
Where supported, you may opt out of recurring text messages by replying: STOP
For assistance, you may reply: HELP or contact: solutions@urdigitaltech.com
Message and data rates may apply.
Consent to receive marketing communications is not intended to be a condition of purchasing services where applicable law prohibits such a requirement.
11. AI-GENERATED VOICE AND AUTOMATED COMMUNICATIONS
Certain URDigital Tech services may use:
- Artificial intelligence;
- Automated systems;
- Prerecorded technology;
- AI-generated voice technology;
- Automated text or chat systems.
Where applicable law requires consent before use of a particular communication technology, URDigital Tech intends to obtain the required consent before using that technology for communications requiring such consent.
Business clients using URDigital Tech systems for their own communications are responsible for complying with applicable consent, Do-Not-Call, suppression, and other communication requirements under their agreements with URDigital Tech.
12. CALL RECORDING AND TRANSCRIPTION
Calls or voice interactions may be recorded or transcribed where permitted by applicable law.
Where notice or consent is required, appropriate notice or consent should be provided before or at the beginning of recording.
Recordings and transcripts may be used for:
- Service delivery;
- Appointment scheduling;
- Lead routing;
- Quality assurance;
- Documentation;
- Customer support;
- Training;
- Security;
- Dispute resolution.
Do not provide highly sensitive information during a recorded or AI-powered interaction unless specifically instructed to use an approved process.
13. AI LIMITATIONS
Artificial-intelligence systems may occasionally generate incomplete, inaccurate, unexpected, or inappropriate responses.
AI-generated responses are intended to assist with communication, scheduling, information gathering, lead handling, customer service, and operational functions.
Unless expressly stated otherwise under a separate qualified professional engagement, AI-generated responses should not be treated as:
- Legal advice;
- Tax advice;
- Accounting advice;
- Financial advice;
- Medical advice;
- Emergency instructions;
- Other regulated professional advice.
Important information should be independently verified with an appropriate human professional.
14. TAX AND FINANCIAL INFORMATION
If URDigital Tech provides tax preparation, accounting, bookkeeping, or related services, additional privacy, confidentiality, security, professional, and recordkeeping requirements may apply.
Sensitive taxpayer or financial information should be submitted only through an approved secure process.
15. CHILDREN'S INFORMATION
URDigital Tech's general website and business services are not directed to children under 13.
Where tutoring, educational assistance, or another service involves a child under 13, the inquiry and account should be initiated and managed by the child's parent or legal guardian.
URDigital Tech does not knowingly seek to collect personal information online directly from children under 13 through its general website in violation of applicable law.
If you believe a child under 13 has provided personal information without appropriate parental authorization, contact us at: solutions@urdigitaltech.com. We will review the matter and take appropriate action.
16. DATA SECURITY
URDigital Tech uses reasonable administrative, technical, and physical safeguards designed to protect personal information against:
- Unauthorized access;
- Unauthorized disclosure;
- Loss;
- Misuse;
- Alteration;
- Destruction.
Safeguards may include access controls, password requirements, security monitoring, encryption where appropriate, employee procedures, vendor controls, and other measures appropriate to the nature of the information and systems involved.
No Internet transmission, electronic communication, or storage system can be guaranteed to be completely secure. Accordingly, URDigital Tech cannot guarantee absolute security.
17. DATA RETENTION
URDigital Tech retains personal information for as long as reasonably necessary for the purposes for which it was collected, or as otherwise required or permitted by law.
Retention periods may depend on:
- The type of information;
- The nature of the client relationship;
- Contractual requirements;
- Legal obligations;
- Tax and accounting requirements;
- Security requirements;
- Potential or existing disputes;
- Warranty or support obligations;
- Applicable limitation periods.
When information is no longer reasonably required, we may delete, destroy, anonymize, or de-identify it, subject to lawful backup and record-retention requirements.
18. YOUR PRIVACY RIGHTS
Depending on your location and whether a particular privacy law applies to URDigital Tech, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information;
- Request correction;
- Request deletion;
- Obtain information regarding certain disclosures;
- Obtain a portable copy of certain information;
- Opt out of certain targeted advertising;
- Opt out of certain sales or sharing of personal information;
- Limit certain uses of sensitive personal information;
- Withdraw consent where processing depends on consent;
- Appeal certain privacy-request decisions;
- Exercise privacy rights without unlawful discrimination.
These rights vary by jurisdiction and may be subject to exceptions. URDigital Tech does not represent that every privacy right listed above applies to every user or that every state or international privacy statute applies to URDigital Tech.
19. HOW TO SUBMIT A PRIVACY REQUEST
Privacy requests may be submitted by email to:
Suggested subject line: Privacy Request
Requests may also be mailed to:
URDigital Tech, LLC
Attn: Privacy Request
233 Filmore Ave, Suite 8
North Tonawanda, NY
Please identify the nature of your request and provide enough information for us to reasonably locate relevant records.
We may need to verify your identity before acting on certain requests.
Where applicable law allows an authorized agent to submit a request, we may request documentation confirming the agent's authority.
If applicable law provides a right to appeal a privacy-request decision, an appeal may be submitted to: solutions@urdigitaltech.com (Suggested subject line: Privacy Appeal).
20. INTERNATIONAL USERS
URDigital Tech is based in the United States.
Information may be stored or processed in the United States or other locations where service providers operate.
Data-protection laws in those locations may differ from those in your country or jurisdiction.
Where additional requirements apply to a particular international engagement, supplemental contractual or privacy terms may be provided.
21. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to independent websites, applications, platforms, payment providers, social-media services, or other third-party resources.
URDigital Tech does not control the independent privacy, security, or information-handling practices of those third parties.
You should review their applicable privacy policies before providing personal information directly to them.
22. BUSINESS-CUSTOMER DATA
URDigital Tech may process personal information on behalf of business customers through:
- Websites;
- CRM systems;
- AI receptionist systems;
- Automation systems;
- Communications tools;
- Lead-generation systems;
- Scheduling systems;
- Related solutions.
In these circumstances, the business customer may determine the purpose and means of processing.
If your information was collected through a business using a URDigital Tech-powered system, you may need to direct your privacy request to that business.
URDigital Tech will reasonably assist business customers with legally required privacy requests where required by applicable law or contract.
23. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy as our:
- Business changes;
- Services change;
- Technology changes;
- Data practices change;
- Legal obligations change.
When we update this Policy, we will revise the Last Updated date at the top.
Where required by law, we may provide additional notice regarding material changes.
24. CONTACT US
Questions, concerns, or privacy requests may be directed to:
d/b/a URDigital Tech
233 Filmore Ave, Suite 8
North Tonawanda, NY
Email: solutions@urdigitaltech.com
Phone: (716) 400-0769
Effective Date: January 1, 2026
Last Updated: August 10, 2026
Reach out to our team anytime.
Whether you have questions about data handling or our digital services, we're here to help.